Billing & Subscriptions

Plans and pricing

VoucherGrid offers three plans. Every new account starts on a 30-day Premium trial - no credit card is required to begin.

All prices are in AUD ex GST.

Free trial

Your 30-day Premium trial starts as soon as you create your account. You can explore Premium features immediately, then decide which paid plan fits best before the trial ends.

You can see your remaining trial days on the Settings > Plan & Billing page.

If the trial ends and you have not added payment details, your account moves into a 7-day read-only grace period. You can sign in, review existing records, redeem existing vouchers, and export what you need, but new voucher sales and new voucher creation are paused until you choose a paid plan.

After the 7-day grace period, account access is locked. VoucherGrid retains financial and voucher records as legally required, and voucher holders can still use the public balance-check flow for existing vouchers.

How to change your plan

1. Go to Settings > Plan & Billing
2. Click Change Plan
3. Select your new plan

Upgrades take effect immediately. The price difference is prorated - you only pay for the remaining days in your current billing period. Downgrades take effect at the end of your current billing period.

How to view invoices and update payment

When you are ready to continue on a paid plan, click Manage Subscription on the Plan & Billing page. This opens the Stripe billing portal where you can:

• View and download past invoices
• Update your credit card
• Switch between monthly and annual billing

What happens if a payment fails?

If your card is declined, VoucherGrid gives you a 7-day grace period to update your payment details. During this time, everything continues to work normally. A banner at the top of the screen links you to update your card.

After 7 days without a successful payment, access to your account is paused until the payment issue is resolved. Your data is not deleted.

How to cancel

1. Go to Settings > Plan & Billing
2. Scroll to the bottom and click Cancel Plan
3. Confirm in the Stripe portal

Your access continues until the end of your current billing period. During that grace period, dashboard records, reports, exports, and redemption of existing vouchers remain available. After that, account access locks; customer personal information is anonymised where appropriate, and voucher and financial records are retained as legally required. You can reactivate any time before the grace period ends - reactivation takes effect immediately and the subscription resumes on its existing billing cycle.

Trial-expiry grace is different from paid-cancellation grace. If your 30-day Premium trial ends without payment details, the 7-day read-only window is the same shape, but the exit route is different: there is no active Stripe subscription to reactivate, so the "Reactivate plan" action is not available. Choose a paid plan from your billing settings to restore full access.

Questions?

Contact us at support@vouchergrid.com.